Kevett Carroll v. TransUnion Consumer Solutions

Background

Estelle Kevett Carroll, who is representing herself, brought an action against TransUnion Consumer Solutions under the Fair Credit Reporting Act, 15 U.S.C. §§ 1681–1681x. In an order dated June 24, 2025, the court allowed Carroll to proceed without prepaying filing fees.

Order of Service

Because Carroll was allowed to proceed without prepaying fees, the court stated that she was entitled to assistance from the court and the U.S. Marshals Service in serving the defendant. Federal law and Federal Rule of Civil Procedure 4(c)(3) require the court to order service by the Marshals Service in these circumstances.

The Clerk of Court was directed to complete a U.S. Marshals Service Process Receipt and Return form for TransUnion Consumer Solutions, issue a summons, and provide the Marshals Service with the documents needed to serve the defendant. The opinion lists the service address as the Office of General Counsel, 555 W. Adams St., Chicago, Illinois 60661.

The court explained that service must be completed within 90 days after the summons issues. If service is not completed within that period, Carroll should request an extension of time. The court also directed Carroll to notify the court in writing if her address changes and stated that the action may be dismissed if she fails to do so.

Disposition

Judge Katherine Polk Failla entered an order directing the Clerk of Court to mail Carroll an information package and to arrange service of the lawsuit through the U.S. Marshals Service. The order addressed service procedures only; it did not rule on the merits of Carroll’s Fair Credit Reporting Act claims.